- Shipping & Delivery
- Vivaldi ships via UPS ground or FedEx with deliveries expected 5-7 business days from time of shipment. All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
- Privacy & Security
- Vivaldi takes your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and reference URL. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
- Returns & Replacements
- Returns and exchanges will be accepted up to 7 business days after product is delivered. Vivaldi does not give cash refunds on purchases, only exchanges and store credits. For additional support, email firstname.lastname@example.org anytime or call (212) 734-2805 between the hours of 10am and 6pm EST, Monday - Friday.
- Ordering and Payment
- Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order (phone or in-store orders only)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Re: Order Payment
1388 Third Avenue
New York, NY 10021
- Viewing Orders
- You can view your orders any time by logging into your account. Click the My Account tab at the top of every page and enter your user name and password.
- Updating Account Information
- You can update your profile information at any time by logging into your account. Click the My Account tab at the top of every page and enter your user name and password.